Your reputation on google

7/4/2025

After publishing your new Google Business Profile, you may have noticed that people who leave reviews can edit or delete them later. That’s a great opportunity—because even without the monthly review-filtering program (the one that redirects 3-star or lower reviews to a contact form), you still know who left the bad review. You can try to reach out via the phone number or email they provided when booking their appointment and work on a resolution.

Now, I understand your viewpoint: "win some, lose some." But if I can put on my sales hat for a moment—there’s a reason why tools like the kickback contact form exist. They make it easier to resolve potential complaints before they become public negative reviews. That saves your reputation and can reduce long-term damage to your business online.

Let’s be honest—most people who leave a bad review aren’t likely to answer a follow-up call or respond to an email. That negative experience already left a bad taste in their mouth. But when you have the kickback form, you're giving them a way to express their concerns privately, at a moment when they’re still open to communication.

It’s simple: not everyone will want to go through that process, but many will. And for those who don’t? They often won’t leave a review at all. And frankly, no review is better than a negative one.